Terms & Conditions

You are responsible for reviewing the product, denomination, region, platform, and other order details before payment. Some digital products may have specific redemption requirements or restrictions shown on the product page.

For direct top-ups, you must provide the correct game ID, user ID, server, mobile number, email address, or other required account information. Toppi is not responsible for credits or products delivered to an incorrect account because of information submitted by the customer.

Orders are processed only after successful payment or payment confirmation. You must use an authorized payment method. Additional verification may be requested for unusual, incomplete, or potentially fraudulent transactions.

Toppi aims to deliver digital products as quickly as possible after payment confirmation. Delivery times may vary because of supplier, publisher, payment-provider, maintenance, connectivity, or other third-party issues beyond Toppi's control.

Because digital products can be instantly delivered, revealed, redeemed, or credited, completed orders are generally final and non-refundable. Refunds or replacements may be considered when an order cannot be fulfilled, the wrong product was delivered because of a Toppi error, or as otherwise required by applicable law.

Prices, discounts, bundles, and promotional offers may change without prior notice. Promotional offers may have separate eligibility rules, validity periods, or quantity limits. The price displayed and confirmed at checkout will apply to the order, subject to correction of obvious pricing or system errors.

You may not use Toppi for fraudulent transactions, unauthorized payments, resale in violation of publisher or supplier rules, abuse of promotions, or any activity that violates applicable law or third-party terms.

Toppi sells or facilitates access to products issued or operated by third parties. Product availability, redemption, game access, platform rules, and service performance may therefore depend on the relevant publisher, platform, supplier, or payment provider.

To the extent permitted by law, Toppi will not be liable for indirect or consequential losses arising from third-party outages, incorrect customer information, unauthorized use of a customer's account, or circumstances beyond Toppi's reasonable control. Nothing in these Terms limits rights that cannot legally be excluded.

If you encounter an issue, contact Toppi support as soon as possible and provide your order reference, proof of payment, and relevant transaction details. We will review the concern and coordinate with the appropriate supplier or payment provider when necessary.

Toppi may update these Terms from time to time. The version posted at the time of your purchase will generally govern that transaction, unless a change is required by law.

These Terms are governed by the laws of the Republic of the Philippines. Any dispute will be handled in accordance with applicable Philippine law and consumer protection rules.